Refund policy

30-Day Satisfaction Guarantee We stand behind every product we sell. If something arrives damaged, defective, or not as described, we'll make it right — fast. What's Covered Damaged or defective items: Contact us within 30 days of delivery with a photo of the issue. We'll send a replacement or issue a full refund — no need to ship anything back. Wrong item received: If we (or our fulfillment partner) sent the wrong product, we'll reship the correct one immediately at no cost to you. Change of mind: If you're not happy with your purchase, reach out to us within 14 days of delivery. We'll do our best to find a solution that works for you. How to Request a Refund or Replacement Email us at hello@valeoandco.com with: Your order number A photo of the item (if damaged or defective) A brief description of the issue We respond within 1–2 business days and resolve all eligible claims within 5 business days. Refunds Approved refunds are issued to your original payment method within 5–10 business days depending on your bank or card provider. Questions? Email us at hello@valeoandco.com — we're happy to help.